|
Is my computer compatible with your services?
Our services work with any Internet device. Your laptop, your home computer, your office computer, your mobile phone, your iPhone/iPodTouch or your PDA are compatible with the use of our services.
What do I need to connect?
You don't need anything apart from your laptop, your home computer, your office computer, your mobile phone or your PDA to use our service
Can I use my mobile phone, my iPhone/iPodTouch or my PDA?
Yes, you can use our service with any Internet enabled device.
Can I still use my current email address?
Yes, you can use all your existing email addresses to send and receive emails.
What connection speed do I get?
The connection speed depends of the connection type you use. Our wireless and broadband access points allow DSL speed (1mbps / sec or more). Dialup or tollfree access is 56kbps V90 compatible. ISDN connections allow dual link for up to 128kbps. PHS gives 64 kbps and higher.
Do I need to buy a special device or piece of hardware?
No, You don't need nothing apart from your laptop, your home computer, your office computer, your mobile phone, your iPhone/iPodTouch or your PDA to use our services.
Where can I connect?
You can connect anywhere from 167 covered countries. Check our coverage page for more details.
Do you provide technical support?
Yes, we provide technical support 24x7 in 3 languages: English, Spanish and French.
Do I have to install something on my computer?
No, you can use our service without the need to install anything on your computer. However to ease the use of our services, we do provide softwares to establish Internet connection and use our full suite of communication services.
What if I lose my password?
Go to your member's area login page and click on the "Lost password" link. You will receive an email to reset your password.
Do I have to change my current ISP?
No, you don't have to. You can use our services without changing your current ISP. However, if you wish to use our service exclusively, you may cancel your current ISP and use our connection facilities to connect from your home.
Can I use my corporate VPN?
Yes, all our access points are VPN ready.
|